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This Privacy Policy applies to all users of the EQ24 platform. By using our services, you agree to the terms outlined in this policy.
EQ24 is one of Bangladesh's most trusted online betting and gaming platforms. We understand that when you create an account or place a bet with us, you're extending a measure of trust — the responsibility of keeping your personal information safe. Honoring that trust is our top priority. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we store it, and how you can control it if you choose.
1. What Information Do We Collect?
When you register with EQ24, we collect some essential information from you. Without it, we're unable to provide you with a safe and reliable service.
Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address & mobile number
- Bank account / mobile banking details (for deposits and withdrawals)
- ID document copy (for KYC verification — NID, passport, or driving license)
- Address and country
Automatically Collected Information
When you use EQ24, our system automatically collects certain technical information:
- IP address and device information
- Browser type and operating system
- Login time and session details
- Betting history & transaction records
- Cookies & Tracking Pixel Data
2. How Do We Use Your Information?
EQ24 uses your information only for specific, transparent purposes. We never sell your data or share it with third parties without your consent.
- Account Management: For registration, login, and identity verification.
- Transaction Processing: To process deposits and withdrawals securely.
- Customer Support: To resolve your complaints and queries promptly.
- Fraud Prevention: To detect and prevent suspicious activity.
- Personalized Experience: To provide you with offers and promotions tailored to your preferences.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
- Platform Improvement: For analytics to improve the quality of our services.
We may send you promotional emails or SMS. You can opt out at any time from your account settings.
3. How is your information kept secure?
Protecting your privacy at EQ24 is at the core of our technical infrastructure. We use the highest industry-standard security technologies available.
- SSL/TLS Encryption: Every data transfer is fully encrypted.
- 256-Bit AES Encryption: Maximum protection for stored data.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall & Intrusion Detection: Active monitoring to prevent cyberattacks.
- Regular Security Audits: Audited by independent third-party experts.
- Restricted Access Policy: Only authorized personnel have access to your information.
Please note, however, that no organization can guarantee 100% security on the internet. Keep your password private and avoid logging in over public Wi-Fi.
6. Your Data Rights
As an EQ24 user, you have full rights over your own data. We believe transparency is the foundation of trust.
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request corrections to inaccurate information.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restrict Processing: Request that we restrict how your data is used for certain purposes.
- Right to Data Portability: The right to receive a copy of your data.
- Right to Object: The right to opt out of marketing communications.
To exercise any of these rights, contact our support team. We typically respond within 30 business days.
7. Protection of Minors
EQ24 strictly does not provide services to anyone under the age of 18. Age is verified at registration and reconfirmed during the KYC process. If we discover that a minor has created an account, it will be immediately closed and all transactions will be voided.
A note for parents — please monitor your child's device usage and enable parental controls on gaming platforms.
8. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team is always here to help.
Email: support@eq24.app — We typically respond within 24 hours.
We may update this Privacy Policy from time to time. If significant changes are made, we'll notify you via email or site notification. We also recommend checking this page regularly.
Why Trust EQ24 with Your Privacy?
End-to-End Encryption
Every transaction and piece of personal data is protected with 256-bit SSL encryption. No third party can access this information.
KYC Verification
Every account on EQ24 goes through identity verification. This keeps your account protected against fraud.
Two-Factor Security
Enable 2FA to add an extra layer of protection to your account. A password alone won't be enough to log in.
No Data Sales
EQ24 never sells your data to advertisers or third parties. Your information is used solely to provide your service.
Transparent Policy
We communicate clearly — what data we collect and why. No hidden terms, no fine-print traps.
24/7 Support
Our support team is always available for any privacy-related questions. Reach us via email or live chat.
Play Safe, Win with Confidence
Your data is fully secure with EQ24. Open an account today and enjoy the best betting experience in Bangladesh.