Eq24's Terms & Conditions — Complete Guide

Eq24 (https://eq24.app) is an internationally licensed online betting and gaming platform. By using this platform, you agree to abide by all of the terms and conditions set out below. This agreement constitutes a legally binding contract between eq24 and the user.

Registering on eq24, using your account, placing bets, or accessing any of our services constitutes acceptance of these terms. If you disagree with any part of these Terms and Conditions, please refrain from using eq24.

Eq24 reserves the right to modify, amend, or update these Terms and Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.

These terms are available in both Bangla and English. In the event of any dispute, the English version shall be considered final.

To open an account on eq24, you must provide accurate and complete information in the registration form. Accounts created with false or incorrect details may be closed at any time, and any associated balance may be forfeited.

Single Account Policy

Each individual may only create one eq24 account. If a person is found to have multiple accounts, all of them will be closed. Multiple members of the same household may hold separate accounts, but these will be reviewed if operated from the same IP address or device.

Account Security

Keep your account password and login credentials strictly confidential. Sharing your account with anyone else is strictly prohibited. If you suspect any unauthorized access to your account, contact our support team immediately.

• Passwords must be at least 8 characters long and include numbers and special characters.
• Enabling two-factor authentication (2FA) is strongly recommended.
• Always log out after using a public device.
• We recommend changing your password regularly.

Eq24 is strictly for users aged 18 and above. You must declare that you are 18 or older at the time of registration. If it is later found that a user was under 18, their account will be closed immediately and all associated transactions will be considered void.

KYC (Know Your Customer) Process

Eq24 reserves the right to verify a user's identity before their first withdrawal or for transactions above a certain amount. The following documents may be required for KYC verification:

• Scanned copy of National ID (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of payment method ownership (e.g., screenshot of bKash account)

Withdrawals may be held until KYC verification is complete. All submitted documents are stored securely and used solely for verification purposes.

Depositing and withdrawing on eq24 is simple, secure, and fast. We support Bangladesh's most popular payment methods — bKash, Nagad, Rocket, bank transfer, Visa, and Mastercard.

Deposit Policy

• Minimum deposit amount: ৳500
• No additional fees on deposits.
• Deposits are typically credited to your account instantly.
• Only payment methods registered in your own name may be used.
• Depositing from a third-party account is not permitted.

Withdrawal Policy

• Minimum withdrawal amount: ৳1,000
• Withdrawals are typically processed within 6 hours.
• No hidden charges on withdrawals.
• Withdrawals may be placed on hold until KYC verification is completed.
• Withdrawals must be made through the same payment method used for the deposit.
• Bonus balance must meet the specified wagering requirements before it can be withdrawn.

Please make sure you understand the following rules before placing any bets on eq24. These rules apply to all Sports Betting, casino, and e-sports activities.

Bet Acceptance & Cancellation

Once confirmed, bets generally cannot be changed or cancelled. However, eq24 reserves the right to void bets in the following circumstances:

• If incorrect odds are displayed due to a technical error
• If an event is cancelled or suspended (subject to applicable rules)
• If evidence of match-fixing or manipulation is found
• Where there is evidence of fraudulent activity on a user's account

Odds Determination

Odds on eq24 are set by an automated algorithm and updated continuously. During live betting, odds can change rapidly. The odds displayed at the time a bet is confirmed will be treated as final.

Maximum Payout Limit

A maximum payout limit applies to each individual bet and varies by sport and event. Higher payout limits are available for high roller users.

Eq24 regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, which are clearly stated in the offer details.

Welcome Bonus

New users can receive a Welcome Bonus of up to 150% on their first deposit. A minimum deposit of ৳1,000 is required to qualify. To withdraw the bonus, a minimum wagering of 10x the bonus amount must be completed.

General Bonus Terms

• A Welcome Bonus can only be received once per account.
• Bonus balance cannot be withdrawn directly.
• The wagering requirement must typically be met within 30 days.
• Not all bets count toward bonus wagering — refer to the list of eligible sports and markets.
• Multiple bonuses cannot be used simultaneously unless specifically stated.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.

The following activities are strictly prohibited on the eq24 platform. Violations will result in permanent account closure and, where applicable, legal action.

• Money Laundering: Using eq24 for money laundering or any other illegal financial activity.
• Fraud: Using stolen or unauthorized payment methods.
• Multiple Accounts: Operating multiple accounts under the same person's name.
• Bot Usage: Placing bets using automated software or bots.
• Collusion: Colluding with other players to manipulate outcomes.
• Incorrect Information: Using a false identity or address during registration.
• System Hacking: Attempting unauthorized access to eq24's software or database.

Eq24 reserves the right to suspend or permanently close any account at any time and for any reason. In most cases, however, users will be notified in advance and given an explanation.

Reasons for Account Suspension

• Pending KYC Verification
• Detection of suspicious transactions or betting patterns
• At the user's own request (as part of Responsible Gaming)
• While a dispute resolution process is ongoing

Account Closure by User

If you wish to close your eq24 account, please contact the support team. Make sure to withdraw any remaining balance before closure, as recovering funds after an account is closed can be complicated.

Requesting Self-Exclusion will lock your account for a specified period. During this time, opening a new account will not be permitted.

Eq24 believes betting should be a form of entertainment — not a source of income. We encourage all our users to game responsibly.

You can set the following limits for yourself on eq24:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposits.
• Betting Limit: Set how much you can bet within a specific time period.
• Session Limits: Limit how long you can stay on the platform in a single session.
• Cooling-Off Period: Pause your account for a set period of time.
• Self-Exclusion: Lock your account for an extended break.

Eq24 treats the protection of users' personal data as its highest priority. Any information we collect is used solely for service delivery, identity verification, and compliance with legal obligations.

Your personal and financial information is protected by SSL encryption. eq24 never sells your data to third parties. To learn more, see our Privacy Policy Read.

• You have the right to know how your information is collected, used, and stored.
• Your personal data will be deleted upon request, except where retention is required by law.
• Eq24 conducts regular security audits.

Eq24 accepts limited liability for any financial loss arising from technical issues, server downtime, or internet disruptions on the platform. However, bets affected by confirmed technical errors will be reviewed.

Wins and losses are a natural part of betting, and eq24 is not responsible for the outcome of any bets. Users place bets at their own discretion and bear full responsibility for their decisions.

Eq24 reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notification. Updated terms take effect from the date of publication.

Continued use of the platform after any changes will be taken as your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

For any questions or complaints, please reach out to our support team: support@eq24.app